Wednesday, August 14, 2019

Standard Adjustment Letter for Damaged Goods

standard adjustment letter for damaged goods
standard adjustment letter for damaged goods

A typical adjustment that can be adapted to any product. After the apology, the adjustment officer explains how the company plans to resolve the matter. In ad adjustment letter, whenever the customer has a legitimate complaint, it is important that you thank him for bringing the matter to your attention.

Dear...,

We are indeed sorry to learn of the difficulty you have had with your air conditioner.

A new unit was shipped yesterday to your home. Our service representative will install the air conditioner as soon as you call him after it arrives, and he will pick up the damaged air conditioner at the same time.

We thank you for bringing the matter to our attention as we take pride in our products. Accordingly, you can be assured that the other unit will go straight to our quality control department so we may find out exactly what is wrong with it.

We are sorry for the inconvenience.


Sincerely, 
Your name