Friday, August 23, 2019

Manufacturer Answering Complaint from Customer

how to write letter manufacturer answering complaint from customer
manufacturer answering a complaint from a customer
Sample business letter manufacturer answering a complaint from a customer is a letter that expresses sincere regret over customer's problems with the machine and refers the customer back to a local dealer.

Dear...,

Thank you for your letter on January 19th. 

Of course, we here at Brighter Manufacturers are deeply concerned when one of our customers is not satisfied with our product. We take great pride in trying to produce only top quality machines and for the most part, we think we do.

Unfortunately, judging from your comments, it's apparent that you have a defective product. It's most regrettable that such an incident has occurred.

Please accept my deepest apologies; we're sorry to have inconvenienced you.

If you return the machine to the dealer who sold it to you, he will replace it with a new one or if you prefer, refund the purchase price to you.

Sincerely,
Your name

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