Friday, August 16, 2019

Denying Free Replacement of Goods Because of Expired Warranty

denying the free replacement of goods because of the expired warranty
denying the free replacement of goods because of the expired warranty
A very common situation involving a warranty or lack of, this letter handles the problem without discouraging the reader. The writer offers a numbered explanation that tells exactly why the company won't honor the warranty. The company offers an alternative and appears to give the customer expedient service.

Dear...,

Thank you for giving us a chance to inspect the malfunctioning washing machine which you returned for warranty appraisal.

Our examination showed us the following points,
1. No defects were found in materials or workmanship,
2. The time when these problems occurred extended four months beyond your one year warranty.
3. The Main-PBA was full of mold due to the location was too humid, which the washing machine supposed to be placed in a dry area.

In view of these circumstances, we are unable to apply the warranty. However, if you wish the warranty then we will give you a free cost estimate on repairs of your Main-PBA along with our 3 months guarantee on parts and performance. The repair should take no more than one week.

We await your decision.

Sincerely,
Your name


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