Monday, April 1, 2019

Sample Business Letter From the Department Store to Dissatisfied Customer

How to write sample business letter from the department store to the dissatisfied customer
from the department store to the dissatisfied customer

Sample business letter from the department store to the dissatisfied customer is a apologizes for the discourtesy of the store employee, and explains how the situation will be corrected. Shows appreciation for long time customer's bringing the matter to the attention of management, as well as for her business. Aims to maintain customer's loyalty and to uphold the department store's popular reputation for service and quality.

Dear.....,

Thank you for writing and telling me about your unpleasant experience with the head of our suburban branch store's shoe department. I apologize for the way he treated you, and I would like to rectify this situation as soon as possible.

You are absolutely right, the problem you have had with your boots should not occur in just one season of wear. And regardless of which branch you bought the boots in, any branch should serve you and arrange for the necessary repair. The photocopy you sent of your receipt was sufficient for me to check back on our computer's sales and inventory records.

Please ship the booths to our Manhattan store, to my attention and I will send them back to the manufacturer. If they cannot repair the boots properly, we will send you a new pair. We will, of course, reimburse you for the postage.

Please don't hesitate to call on me again if there is anything I can do to help you.


Sincerely,
Your name

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